This Privacy Policy explains how ra999 collects, uses, stores, and protects the personal data of players registered on the ra999 platform. We take the privacy of Pakistani players seriously and are committed to handling your data responsibly and transparently.
Last updated: June 2026The six core privacy principles that guide how ra999 handles your personal data.
256-bit SSL encryption on all data in transit and at rest.
ra999 never sells your personal data to third parties.
We collect only what is necessary for your account and legal compliance.
Access, correct, and request deletion of your personal data at any time.
Data is kept only as long as legally required, then securely deleted.
This policy explains every category of data we collect and why.
This Privacy Policy ("Policy") describes how ra999 ("ra999," "we," "us," "our") collects, processes, stores, and protects the personal data of individuals ("Player," "you," "your") who register an account on, access, or interact with the ra999 platform at ra999.co, including all associated services such as cricket betting, casino games, slots, Jackpot Bingo, Slide, and account management features.
By registering an account at ra999, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the ra999 platform and should close your account if one has been registered.
This Policy should be read alongside the ra999 Terms & Conditions, which govern your overall use of the ra999 platform, and the Responsible Gaming Policy.
ra999 is the data controller in respect of personal data collected from players using the ra999 platform. As data controller, ra999 determines the purposes and means of processing your personal data. ra999 processes personal data in accordance with applicable data protection laws and regulations.
Any questions regarding this Policy or the processing of your personal data should be directed to the ra999 support team via live chat or the contact details provided in Section 15 of this Policy.
ra999 collects only the personal data necessary to provide the ra999 platform and services, comply with applicable legal and regulatory obligations, and maintain account security. The categories of personal data we collect include the following:
| Category | Data Elements | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, gender | Registration form; KYC submission |
| Contact Data | Email address, Pakistani mobile number, city of residence (e.g., Karachi, Lahore, Islamabad) | Registration form; account profile |
| Financial Data | JazzCash / Easypaisa wallet numbers, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), USDT wallet addresses, transaction history | Payment processing; deposit/withdrawal requests |
| Gaming Data | Bets placed, games played, wins and losses, session durations, bonus usage, betting patterns | Automated platform logging |
| Technical Data | IP address, device identifiers, browser type and version, operating system, time zone, screen resolution | Automated collection via cookies and server logs |
| KYC Documents | CNIC / passport scans, proof of address, proof of payment method | KYC verification process |
| Communications Data | Live chat transcripts, support ticket contents, email correspondence with ra999 | Customer support interactions |
ra999 does not knowingly collect special category personal data (such as data concerning health, race, religion, or political opinions) unless specifically required for responsible gaming compliance purposes and only with your explicit consent where applicable.
ra999 uses the personal data we collect for the following specific purposes:
ra999 processes your personal data on the following legal bases:
ra999 does not sell your personal data to any third party. ra999 may share your personal data with third parties only in the following limited circumstances:
All third parties with whom ra999 shares personal data are required to process that data in accordance with applicable data protection laws and ra999's data processing agreements.
ra999 uses cookies and similar tracking technologies on the ra999 platform. Cookies are small text files placed on your device by your browser when you visit ra999.co. The categories of cookies used by ra999 are as follows:
You may control cookie settings through your browser. Disabling strictly necessary cookies will prevent you from using the ra999 platform. Disabling other cookie categories will not affect your access but may reduce the quality of your experience.
ra999 retains your personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
ra999 implements and maintains a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that presents a risk to your rights, ra999 will notify affected players without undue delay. While ra999 implements industry-standard security measures, no platform can guarantee absolute security — you should also take steps to protect your own ra999 account by using a strong, unique password and enabling two-factor authentication.
As a data subject, you have the following rights with respect to your personal data held by ra999. To exercise any of these rights, please contact the ra999 support team via live chat or the email address shown in Section 15:
ra999 will respond to all valid data subject requests within 30 days of receipt. Identity verification may be required before processing your request.
With your consent, ra999 may send you marketing communications about promotions, bonuses, new game launches, PSL betting offers, and other ra999 platform updates via email or SMS to your registered Pakistani mobile number. You may opt out of marketing communications at any time by: (a) clicking the unsubscribe link in any marketing email; (b) updating your communication preferences in your ra999 account settings; or (c) contacting the ra999 support team.
Withdrawal of marketing consent does not affect your ability to use the ra999 platform or receive transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts), which ra999 sends on the basis of contractual necessity.
The ra999 platform is strictly for individuals aged 18 and above. ra999 does not knowingly collect personal data from individuals under the age of 18. If ra999 discovers or has reasonable grounds to believe that an account has been registered by or is being used by a person under 18, ra999 will immediately close the account, void any bets, and delete all personal data associated with that account in accordance with our data retention obligations. If you believe a minor has registered at ra999, please contact our support team immediately.
The ra999 platform serves Pakistani players and processes data in connection with international game providers, KYC service providers, and platform infrastructure partners who may be located outside Pakistan. Where personal data is transferred internationally, ra999 ensures that appropriate safeguards are in place — such as contractual protections and compliance with applicable cross-border data transfer requirements — to maintain the same level of protection described in this Policy.
ra999 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or on-site notification prior to taking effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the ra999 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
For any questions about this Privacy Policy, to exercise your data subject rights, or to raise a privacy concern, please contact the ra999 data protection team through the following channels:
ra999 commits to responding to all privacy-related inquiries within 30 days of receipt. For complex requests, an extension of up to a further 60 days may apply, in which case you will be notified of the extension and the reason for it.
Your data is protected, your privacy is respected, and your ra999 account is secured with 256-bit encryption. Pakistan's premier casino and sportsbook — safe, fair, and always in PKR.
256-bit SSL, 2FA, and device recognition protect your ra999 account and personal data 24/7.
Access, correct, or request deletion of your ra999 personal data. Contact our support team anytime.
Privacy questions? Our English-language support team is available around the clock at ra999.
18+ only. Please gamble responsibly. Ensure compliance with local laws before participating.